Terms of Service

1. Acceptance of Terms

By accessing or using the LinearPilot platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

• You must provide accurate and complete information when creating an account and keep it up to date.
• You are responsible for maintaining the security of your account credentials, including passwords and API keys.
• You are responsible for all activity that occurs under your account, whether or not you authorized it.
• You must promptly notify us of any unauthorized access or security breach related to your account.
• One person or organization may not maintain more than one free account.

Who may use LinearPilot

You must be at least 18, or the age at which you can enter a contract where you live, whichever is higher. If you are using LinearPilot for an organisation, you are telling us you have the authority to accept these terms on its behalf.

You may not use the Service if the law where you are prohibits it, or if we have previously terminated your account.

3. User Accounts

You agree to use the Service only for lawful purposes. You must not:

• Violate any applicable laws or regulations
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to the Service or its related systems
• Use the Service to transmit malware, spam, or other harmful content
• Reverse engineer, decompile, or attempt to extract the source code of the Service (except where permitted by law)
• Resell, sublicense, or provide the Service to third parties without our written consent
• Use the AI features to generate content that is illegal, harmful, or violates the rights of others

4. Acceptable Use

4a. Permitted Use

The Service, including its software, design, documentation, and all associated intellectual property rights, is owned by LinearPilot and its licensors. These Terms do not grant you any right, title, or interest in the Service beyond the limited usage rights described herein.

4b. Prohibited Use

You retain all rights to the data and content you upload to or create within the Service ("Your Content"). By using the Service, you grant us a limited license to host, store, and process Your Content solely for the purpose of providing the Service to you.

Your Content remains yours. Where AI features are enabled, Your Content is processed by the AI providers listed on our Sub-processors page under terms that exclude it from training their models.

The licence you give us

Your content stays yours. To run the service you are paying for, you give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process and display it — only so far as we need to in order to deliver the Service to you and the people you share it with.

That is the whole of it. We do not take a licence to use your content to improve our products, to build new ones, or to train models, and the providers who process it for us do so under terms that exclude it from training theirs. The licence ends when you delete the content or close your account, except where we have to keep a copy to meet a legal obligation.

You are telling us you have the rights to the content you put into LinearPilot, and to grant this licence for it.

Automated collection and competing models

• Do not scrape, harvest or bulk-extract from the Service, and do not use it as an input feed for another service or database.
• Do not use output from the Service to train a competing model.
• Do not work around rate limits, quotas or access controls, and do not use the Service through an account we suspended.

5. Intellectual Property

• Paid plans are billed per company on a monthly or annual basis, as selected at the time of purchase.
• All fees are non-refundable except as required by law or as otherwise stated in our refund policy.
• We reserve the right to change pricing with 30 days' notice. Price changes will take effect at the start of your next billing cycle.
• Failure to pay may result in suspension or termination of your account.

6. Payment and Billing

Either party may terminate these Terms at any time. You may terminate by discontinuing your use of the Service and deleting your account. We may suspend or terminate your access if:

• You breach any provision of these Terms
• Your account has been inactive for an extended period
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

Upon termination, you may request export of Your Content for up to 30 days. After that period, we may delete Your Content from our systems.

Where we end your account because you broke these terms, we do not refund fees you have already paid or unused prepaid time.

7. Privacy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LinearPilot AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

AI-generated content may contain inaccuracies. You are responsible for reviewing and validating any output generated by the AI features of the Service.

9. Limitation of Liability

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

Disputes, arbitration, and your opt-out

If we have a dispute we cannot settle between ourselves, it is resolved by binding arbitration administered by the American Arbitration Association under its rules then in effect, rather than in court, and by one arbitrator rather than a jury. The arbitrator issues a written decision explaining how they reached it.

Claims are brought individually. Neither of us brings a claim as a member of a class or in a representative capacity, and the arbitrator may not consolidate claims without both of us agreeing.

You can opt out of this whole section. Email us within 30 days of first accepting these terms, say that you are opting out of arbitration, and name the account it applies to. Opting out changes nothing else about your account or these terms, and we will not treat you differently for it.

Either of us can still bring a matter in small claims court if it qualifies there, and either of us can ask a court for an injunction to stop misuse of intellectual property while a dispute is running.

None of this affects rights you cannot waive under the law where you live. If you are a consumer somewhere whose law gives you a forum or a remedy that cannot be contracted away, that law wins over this section, and the rest of this section still stands.

For anything not resolved by arbitration, the courts of San Francisco County, California, or the United States District Court for the Northern District of California have exclusive jurisdiction, and California law applies without regard to its conflict of laws rules.

Links and services we do not run

The Service links to and connects with things other companies operate. Following a link is not an endorsement, we do not control what is on the other end, and their terms and privacy practices are theirs rather than ours. Where you connect a third-party account, that provider's terms govern what they do with what they receive.

Indemnification

If someone brings a claim against us because of how you used the Service, the content you put into it, or your breach of these terms, you will defend us against that claim and cover the damages and reasonable legal costs that come from it. We will tell you about the claim promptly and let you control the defence, and we will not settle it without asking you.

Availability, export and sanctions

We may limit or withhold the Service in particular countries or regions, to comply with the law or because we have decided not to operate there, and we may change that without notice. You may not use the Service from a country under a comprehensive embargo, and you are telling us you are not a party that sanctions law prohibits us from dealing with. Complying with the law where you are is your responsibility.

Ideas you send us

If you send us a suggestion for the product, we can use it without owing you anything and without keeping it confidential. That is not us taking your work — it is so that a feature we were already building does not become a dispute because someone mentioned it first. Do not send us anything you need us to keep secret or pay for.

If you have a signed agreement with us

Where you and LinearPilot have a signed agreement — an order form, a data processing addendum, or a master agreement — that agreement wins over these terms wherever the two conflict, and only to the extent of the conflict. Everything else here still applies.

Copyright complaints

If you believe something on the Service infringes your copyright, write to us with enough to act on: what the work is, where the infringing material is, how to reach you, and a statement that you believe in good faith the use was not authorised and that what you have told us is accurate. We remove material that infringes and we terminate accounts that do it repeatedly.

Things outside anyone's control

Neither of us is liable for failing to perform because of something we could not reasonably control — an outage at an infrastructure provider, a natural disaster, war, a change in the law, or a failure of the public internet. This does not excuse you from paying for what you have already used.

How we contact each other

We send notices to the email address on your account or show them in the product, and either counts as reaching you. Send notices to us at the address in the Contact section. You agree to receive these electronically.

10. Indemnification

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms constitute the entire agreement between you and LinearPilot regarding the Service.
• Waiver: Failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent.

11. Contact Us

If you have questions about these Terms, please contact us: