The assistant gets the question, not the contact details.
Emails, phones, card and ID numbers and addresses become tokens before the assistant's text reaches an external AI provider. Real values return in the answer.
- 01You write[email protected]
- 02The assistant sends a token[EMAIL_a1b2c3d4]
- 03The model answers in tokensReply to [EMAIL_a1b2c3d4]
- 04The assistant puts it backReply to [email protected]
Send one message out and back: press the highlighted buttons.
1 / 3
On every plan, the assistant sends contact details as tokens.
AI ChatAI reads the masked text
Values swapped–
Back in your answer–
On the record–
What you wrote
Draft a renewal reply for Dana Lee to send. The customer's email is [email protected], their phone is (415) 555-0142, and the account is $18,240 past due.
What is sent out
Nothing has left your workspace yet.
valueYour real value[TOKEN]Stand-in sent outrangeRange, by ruleas writtenNot masked
Press the highlighted button. Each press shows what LinearPilot and its AI do next.
Watch the right side
What the assistant masks, plan by plan
- Emails and phone numbers
- Payment card and government ID numbers
- Street addresses
- Inside tool calls, put back before they run
- A record of what was masked, per message
- Your team members' names
- Figures and dates, generalized by rule
- Rules per app and per category
- Keep row-level detail away from the model entirely
- Industry packs
Industry packs
- Law firmsThe Protected policy, for your team's names
- AccountingEINs and bank routing numbers
- InsuranceThe Protected policy, plus policy-number formats you define
- HealthcareThe Medicare Beneficiary Identifier
- Real estateKorean road-name addresses
- Masking covers the text the assistant sends. Audio, images and scans cannot be masked.
- The assistant runs on AI providers named on our Sub-processors page, under terms that exclude your data from training their models.
- Dana LeeWaiting for your approvalWhen the assistant asks to send an email, it waits for your yes by default.